DXC Technology Jobs 2021 | Freshers | Technical Support Engineer | B.Sc/ BCA/ BA/ BBA/ B.Com | 2018 – 2021 Batch | Chennai
Company Website: www.dxc.technology
Positions: Technical Support Engineer
Job Location: Chennai
Salary: Best In Industry
Experience: 0 – 2 Years
Eligibility Criteria for DXC Technology Jobs 2021:
- Education: Pass grades in 10th, 12th, and Graduation
- Branch Allowed: All the Non-Engineering branches are eligible
- Gaps in Education: Not more than 2 years of Gaps in Education
- Backlogs / Arrears: No Active Backlogs and Arrears
- Should be available to join us on immediate basis post the selection process
- Bhutan and Nepal Nationals need to submit their citizenship certificate.
Job Description:
Global Service Desk agents are the first point of contact for Clients to resolve various business systems and applications related problems onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. They are required to interact with customers across geographies (through multiple support mediums) and provide issue resolution / right responses, positively and in a professional manner.
Responsibilities:
- Required to interact with customers across geographies (through multiple support mediums: Calls/ Chats/ Emails/ Portals) and provide issue resolution/ right responses, positively and professionally.
- Work within a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Provide the most appropriate solutions through remote contact, probe problems and communicate in such a way that non-technical users can comprehend instructions and advice.
- Collaborate with other resolver groups to identify solutions that foster first call resolution
- Be proactive & anticipate issues or situations which impact service availability and critical response time, and recommend necessary mitigation steps escalating to managements attention, where appropriate
Apply Link : click here
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