Aptean Recruitment 2021 | Freshers | Support Analyst | BE/ B.Tech/ M.Sc/ MCA | Madurai

 

Aptean Recruitment 2021 | Freshers | Support Analyst | BE/ B.Tech/ M.Sc – Computers/ IT; MCA | 2020/ 2021 Batch | Madurai

Company Website: www.aptean.com

Positions: Associate Customer Success Analyst

No. Openings: 20

Job Location: Madurai

Salary: Best In Industry

Experience: 0-1 year

Eligibility Criteria for Aptean Recruitment 2021:

• BE/ B.Tech/ MCA/ M.Sc (Computers)
• Experience: 0 – 1 Year
• Year of Passing: 2019, 2020
• Aggregate: 60% and above in 10th , 12th,Graduation and Post-Graduation
• Preferred Streams: Any

Job Description:-

• Requirements: SQL Support, Troubleshooting, Debugging, Active Directory
• Shift Timings: Night Shift

Job Responsibilities:-

• Experience in supporting products/applications based on Microsoft technologies like Windows, Active directory.
• Code debugging skills (not writing the code, but just reading through the code and understanding the logic).
• Good understanding of database as SQL (writing queries, running performance tools etc)
• Excellent written and verbal communication

Job Responsibilities:-

Technology Proficiency

• Perform advanced problem analysis and isolate problems of a complex level of difficulty.
• Reproduce customer issues in house.
• Publish articles in our in-house knowledgebase.

• Able to learn a wide variety of technologies at a rapid pace
• Document customer problem information, recommendations, and resolution in a clear and concise manner using Incident tracking system.
• Ensure adequate telephone ACD queue coverage
• Communicate appropriately and provide regular updates to customer and management.

Teamwork

• Achieve and maintain targeted KPA’s such as number of cases closed or issues resolved, along with other established goals.
• Along with the Technical Support Manager, set realistic personal training and product certification goals.
• Leadership and Entrepreneurship (Excellence Orientation) Qualifications and Requirements Qualifications.

Professional Communication

• An excellent customer service attitude and the ability to interact with customers in a professional manner are required.
• Must have the ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance
• Strong written and verbal communication skills
• Leadership
• Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner.
• Can do attitude with a strong will to lead by example.
• Ability to follow directions and be self-motivated.

Apply Link : click here