Company Website: www.accenture.com
Positions: New Associate – Query Management
Experience: 0 – 1 year
Salary: INR. 2.5 to 4 LPA
Job Location: Bangalore, Chennai
Eligibility Criteria:
BE/ B.Tech – CSE/ IT/ EEE/ ECE/ ICE ( 2019/ 2020/ 2021 Batch); BCA/ B.Sc
Job Summary:
This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
The Query Management team is accountable for the Inbound/ Outbound calls and e-mail/chat support to resolve customer issues.
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
Roles and Responsibilities:
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your team and your direct supervisor
You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
You will be working closely with project members to effectively deliver on the requirements
You will be an individual contributor as a part of a team with a predetermined focused scope of work.
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